Terms & Conditions

At The Truffled Hog we pride ourselves in providing excellent customer service in beautiful safe surroundings.

BOOKING TERMS & CANCELLATION

When you reserve a table, a confirmation will be sent by The Truffled Hog, this is then a binding contract between both parties. If we are unable to accept your table reservation, we will inform you of this as soon as possible and will do our best to offer an agreeable alternative or solution.

We kindly ask that any table bookings be cancelled or amended with at least 48 hours’ notice.

Cancellations made within 48 hours of the booking time, or failure to attend, may result in a cancellation fee of £10 per person. For larger bookings or special events, this may increase and will be communicated at the time of booking.

We appreciate your understanding, as late cancellations impact staffing, preparation, and other guests wishing to dine with us.

EXCLUSIVE USE

The venue is available to hire exclusively, a contract will be provided detailing exact date and timings, which both parties will sign to confirm and agree. No external caterers or beverages can be brought on site without written consent in advance. All music is provided in house, no external equipment should be brought site without prior written consent.

PAYMENTS

In our restaurant we use Square and Stripe for all online payments. Payments are non refundable unless explicitly agreed in advance.

TRUFFLED HOG LOYALTY CLUB — TERMS & CONDITIONS

  • Membership is free and open to customers aged 18 or over.

  • Points are earned on qualifying purchases at The Truffled Hog.

  • Points cannot be exchanged for cash and have no cash value.

  • Points cannot be transferred between members or accounts.

  • Rewards are subject to availability and may be changed or withdrawn at any time.

  • Rewards must be redeemed in accordance with the individual reward terms shown in your loyalty account.

  • We reserve the right to refuse or cancel points or rewards where we believe they have been earned or redeemed incorrectly or through misuse of the scheme.

  • Points and rewards cannot be used in conjunction with other offers unless specifically stated.

  • Birthday rewards, bonus points and promotional rewards may have additional terms or expiry dates, which will be shown at the time of issue.

  • We reserve the right to amend or withdraw the loyalty scheme, including its earning rates and rewards, at any time. Where possible, reasonable notice will be given.

  • By joining the scheme, you agree to receive loyalty-related communications from us. You can unsubscribe from marketing communications at any time.

  • Your loyalty account is personal to you and you are responsible for keeping your account details up to date.

  • The Truffled Hog reserves the right to close accounts and remove points where there is evidence of fraudulent activity, abuse or a breach of these terms.

  • These terms are governed by the laws of England and Wales.

Questions about your points or rewards?
Speak to a member of the team or contact us at hello@thetruffledhog.co.uk

FEEDBACK

We value all feedback, this assists us in continually enhancing our customer service and product offering. Please do contact us via email hello@thetruffledhog.co.uk so we are able to fully review and respond directly. We do not engage on social media with any threatening or aggressive behaviour.